Mashgin University.
Product Education at Scale.

April 2025 —Mashgin University is a 55-part video learning system I built to train kiosk operators directly through the product interface. Each short, focused module walks users through setup, troubleshooting, and best practices—turning onboarding into a self-serve experience. No budget? No problem. We made it work with a four-man ad-hoc film crew and a great deal of support from the Customer Success team and engineering.

Deployed to every Mashgin kiosk worldwide, the program cut education-related support tickets by 30% year-over-year, freeing up the support team and giving customers immediate, always-on access to training.